|
|
| 13:00 |
Free Masterclass: Prepare your Loyalty Programme for the Next 30 Years!
Carlson Marketing Group,
|
| 19:00 |
Cocktail Reception
|
|
| 8:50 |
Chairman’s introduction
Ravindra Bhagwanani, Managing Director,
Global Flight
|
| 9:00 |
Welcome address
|
| 9:15 |
The Survival (and Evolution) of a Simple Idea
Derek DeCross, President AAdvantage Marketing Programs,
American Airlines
|
| 9:50 |
We Need More than Loyalty Programmes - We Need CRM!
|
| 10:30 |
Coffee Break
|
| 11:00 |
Presentations by candidates for Loyalty Innovation Awards 2011
Moderation of the three innovative case studies by members of the judging panel.
Ravindra Bhagwanani, Managing Director,
Global Flight
|
| 12:00 |
Q&As to Award Candidates / Voting
|
| 12:15 |
Lunch
|
|
| 13:30 |
Individual meetings and product workshops
|
| 15:30 |
Coffee Break
|
| 16:00 |
Taxation Issues: A Threat to Loyalty Programmes?
Nathalie McCaughey, Department of Economics,
Monash University
|
| 16:30 |
Panel discussion: Facing the Challenges Ahead for Loyalty Programmes
Ralph Piket, Managing Director LanPass,
LAN Airlines
Ryan Green, Director Customer Loyalty,
Southwest Airlines
|
| 17:30 |
Hand-over of Loyalty Awards
|
| 19:00 |
Gala Dinner at Billy’s Bob
|
|
| 8:50 |
Chairman’s introduction
|
| 9:00 |
1983 to 2011: Successes, Disappointments and Challenges in the Hotel Loyalty History
|
| 9:30 |
Case Study: Creating a Strong Loyalty Brand
Santiago Ontañon, General Manager Mexicana Loyalty,
Mexicana
|
| 10:00 |
Coffee Break
|
| 10:30 |
Individual meetings and product workshops
|
| 12:30 |
Lunch
|
|
| 13:45 |
Panel discussion: Social Media - More than a Gimmick
Thomas Bruhn, Manager CRM Strategies EuroBonus,
SAS
Shashank Nigam, CEO,
Simpliflying
|
| 14:45 |
Case Study: Giving New Life to a Grown-up Child
Simon Hickey, CEO, Qantas Group Loyalty Programs,
Qantas
|
| 15:15 |
Coffee break
|
| 15:45 |
A Developing Concept: Loyalty Strategy at Airports
Vittorino Capobianco, Loyalty Manager,
SEA (Aeroporti di Milano)
|
| 16:15 |
TBA
|
| 16:45 |
Growing up and Becoming Independent: Evolving the Loyalty Concept at Banks
Robert Daly, SVP, Retail Payment Solutions,
US Bank
|
| 17:15 |
Close of conference
|
|
The organisers reserve the right to change the programme, speakers or venue should circumstances require.
